Terms and Store Policies

Returns, Exchanges and Refunds

All items are non-exchangeable, non-returnable, and non-refundable, except where required by applicable law.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us by email or direct message so we can resolve the issue. Claims must be submitted within seven days of receiving your order and should include your order number and clear photographs of the issue.

Shipping Responsibility

Ballermade is not responsible for packages that are lost or stolen after the courier has confirmed delivery. If your package is lost while in transit, please contact us and the courier so the matter can be investigated.

Customers are responsible for providing complete and accurate delivery information when placing an order. Ballermade is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete information provided by the customer.

Right to Refuse or Cancel Service

We reserve the right to refuse or cancel service where reasonably necessary, including in cases of suspected fraud, abuse, or violation of these terms.

Prices and Products

Product prices are subject to change without notice. We also reserve the right to modify or discontinue products at any time.

Product Information

We aim to make all product photographs and descriptions as accurate as possible. However, slight variations in colour, sizing, placement, or finish may occur due to manufacturing processes, lighting, photography, and differences between screen displays.

Acceptance of Terms

By accessing this website or purchasing from Ballermade, you agree to these terms and policies.